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Equilibrium is committed to providing you with the support you need. Check out the Support Programs below to find one that's right for you and your company. For more information on the extent of support these programs provide, consult our Support Policies page.


Web Support for All Users
All users have free access to Free Web Support resources found on our Support Site and in our Online Forums. These resources are especially useful to users who have downloaded evaluation software.

Fee-based Support Programs

  • All-inclusive packages — All software enhancements during your maintenance contract are included. You don't have to make upgrade decisions, and your software investment remains protected. 

  • Upgrade flexibility —Equilibrium notifies you by e-mail when new releases or downloads are available. You decide when to receive your software upgrade.

For more information on the Equilibrium Support Programs, please visit:

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Support Forums

Our community-driven forums provide the ultimate peer-to-peer experience helping you get the most out of MediaRich for SharePoint.

 

Gold Support Program

Incident support offered in five (5) pre-purchased incidents.

 

Platinum Support Program

Annual support plan with unlimited support incidents.

 


© 2004-2009 Automated Media Processing Solutions, Inc. All Rights Reserved.

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Related Links
Support Program Features Matrix

Downloads

Merchandizer Reference Guide (8MB)